MetWest Surgical – the day-only eye hospital located on the first floor – underwent an accreditation survey yesterday. This involved two surveyors from the Australian Council on Healthcare Standards attending the centre and checking paperwork, asking staff and management questions and making sure that all the processes and policies of the centre match with the industry standards. This includes looking at our patient satisfaction surveys and their results, ensuring that we have mechanisms in place to prevent/reduce infections and checking that in all the we do we minimise risk to create the safest environment/procedure possible.
At the end of the day, the surveyors congratulated the centre on meeting the standards.
Congratulations to all involved behind the scenes and on the day – well done!
Thank you to our surveyors for making the day as smooth and positive as possible.
Thank you to our patients and their carers – especially those to whom the surveyors spoke to yesterday.